We partner with St John Ambulance to offer quick response to your home if you fall.
Independence for all ages
People living alone
Coming home from hospital
Creating a safe environment
Telecare isn’t just an emergency button. It’s reassurance. It’s dignity. It’s someone to talk to when the house feels a bit too quiet.
It’s knowing you’re not alone, even in the middle of the night.
What's included:
Get in touch and we’ll arrange for one of our friendly experts to visit your home. They’ll make sure everything’s just right for you - and if you need anything more, they’ll guide you through your options with care.
| Package | What’s Included | Price (per week) |
|---|---|---|
| Essential Response | Alarm unit, pendant or wrist-worn button, response by St John Ambulance | £5.93 |
| Essential Friends and Family | Alarm unit, pendant or wrist-worn button, contacting your own responders | £4.32 |
| Vale Telecare Go | GPS speech-enabled pendant that calls your own responders | £2.76 |
| Additional Items | Smoke detector, CO detector, door sensor, etc. | £0.50 per item |
What our customers have to say…
Via our easy-to-use online form to purchase your essential package. If you have any queries, you can contact us at telcare@valeofglamorgan.gov.uk
Yes, anybody can purchase a package on your behalf, but we do ask that you give them permission to do so.
After purchasing your Telecare package, we will contact you to arrange installation dates and times. We aim to install your equipment within five working days, and installation of your equipment usually takes approximately 20-30 minutes. All you need is a electrical socket, no need for internet connection or a phone line.
Our Essential package costs only £5.93 per week, or £308.36 annually. You can explore other packages here.
Simply press the button on your pendant, and this will send an immediate signal to our 24hr a day monitoring centre. One of our friendly and professional call operators will check to see if you are ok and arrange assistance if required.
There is no additional cost– the cost of all callouts is included in your Telecare package as standard.
A key safe is a strong steel box that is attached to the outside of your property. It stores a spare key securely inside. The keys will only be accessible when using the correct combination code that you or a key contact creates.
Those living alone may find it difficult to answer the door, especially after a fall. A Key Safe allows key contacts or St John Ambulance a safe and secure way to access the property if needed.
Replacement pendants are available at an additional cost. If you have a Telecare package and would like to arrange a replacement, please contact telecare@valeofglamorgan.gov.uk
You can add a second button or falls sensor at a small additional cost.
